These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, and services offered by AV ENTERPRISES (“Company”, “we”, “us”, “our”).

By accessing, browsing, or purchasing from our website, or contacting us through any channel, you agree to be bound by these Terms.
If you do not agree, please discontinue using our website and services.

1. GENERAL CONDITIONS

By using our website, you confirm that you are at least 18 years old, or using the site under the supervision of a legal guardian.
We reserve the right to refuse service, cancel orders, block accounts, or limit access at our sole discretion.
Product availability, prices, policies, and features may be updated at any time without prior notice.

2. PRODUCTS & ORDERS

All products on our website are subject to availability.
We aim to display accurate product images, descriptions, and prices; however, slight variations may occur.
We may limit or cancel quantities purchased per person, per household, or per order (including bulk purchases).

3. PRICING & PAYMENT

All prices are listed in Indian Rupees (INR) unless stated otherwise.
We accept multiple payment options such as UPI, net banking, credit/debit cards, and digital wallets.
Cash on Delivery (COD) availability depends on the delivery location.
Prepaid orders must be fully paid before dispatch.

4. SHIPPING & DELIVERY

4.1 Domestic Orders (India)

Dispatch times may vary based on availability and order volume.
Tracking details will be shared after dispatch.
We are not responsible for courier delays, natural events, or unforeseen issues.

4.2 International Orders

Buyers must pay all duties, customs fees, import taxes, and other charges applicable in their country.
These charges are non-refundable.
International delivery timelines vary by destination.

5. RETURN, REFUND & EXCHANGE POLICY

This section forms part of these Terms of Service.

5.1 Domestic (India)

Returns or exchanges are accepted within 10 days of delivery, provided items are:

Unused and unwashed
In original packaging
With all tags intact

Non-returnable items: Innerwear and hygiene-sensitive products.

Refunds:

Prepaid orders → refunded to the original payment method
COD orders → refunded via store credit only

Non-refundable: Shipping fees, COD charges, promotional discounts.
Exchanges depend on product availability.

5.2 International Orders

No refunds are provided under any circumstances.
Exchanges may be considered only for large bulk orders.
All return shipping costs must be paid by the buyer.
Import duties/taxes are non-refundable.
We reserve the right to accept or reject any international exchange request.

For full details, refer to our Return & Refund Policy.

6. ORDER CANCELLATION

Orders can be cancelled before dispatch only.
Once shipped, the order cannot be cancelled and must follow the return process.

7. CUSTOMER CONDUCT

You agree not to:

Use the website for unlawful purposes
Hack, modify, disrupt, or damage the website
Copy, reproduce, or misuse our content or product data
Spread malware, spam, or harmful content

Violation may lead to account suspension or legal action.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

AV ENTERPRISES is not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or goodwill.
Our total liability for any claim shall not exceed the amount paid for the product in question.
We are not responsible for:
- Courier delays
- Incorrect addresses provided by customers
- Customs delays or rejections in international shipments

9. WARRANTY DISCLAIMER

All products are sold “as is”.
We do not guarantee uninterrupted or error-free website performance.
Product results may vary depending on usage.

10. PRIVACY & DATA PROTECTION

By using our services, you agree to our Privacy Policy.
Your information is used strictly for order processing, communication, and customer support.
We do not sell customer data and only share information with trusted logistics partners.

11. INTELLECTUAL PROPERTY

All logos, images, product descriptions, website content, and branding belong to AV ENTERPRISES.
Any unauthorized copying, reproduction, or misuse may result in legal action.