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1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday to Saturday).
  • No processing is done on Sundays or public holidays.
  • If delays occur due to stock issues or other unforeseen reasons, customers will be notified.

2. Domestic Shipping (Within India)

Delivery Partners

We ship through trusted courier services including Delhivery, DTDC, Blue Dart, India Post, and others.

Delivery Timelines

  • Maharashtra: 2–4 business days
  • Metro Cities: 3–6 business days
  • Other Regions: 5–10 business days

Shipping Charges

Shipping costs are calculated at checkout based on weight, parcel size, and destination.

3. International Shipping

International shipping is available for select countries.
Charges vary according to destination, weight, and shipping mode.

Important Notice (International Orders)

  • NO REFUNDS or RETURNS for international shipments due to high logistics costs.
  • Exchanges may be considered only for bulk orders and only after mutual agreement.

4. International Delivery Conditions & Liability

4.1 Delivery Depends on Logistics Factors

International delivery timelines are influenced by:

  • Cargo and flight availability
  • Route connectivity
  • Weather conditions
  • Customs clearance procedures in the destination country

Timelines may vary for each shipment.

4.2 Customs Responsibility (Customer Liability)

  • Once the parcel leaves India, AV ENTERPRISES cannot influence foreign customs procedures.
  • Customers are responsible for all customs duties, VAT, taxes, inspection delays, or clearance issues.
  • If the destination country’s customs refuses or blocks clearance,
    AV ENTERPRISES will not be liable for:
    • Return
    • Refund
    • Replacement
    • Compensation

4.3 No Liability After Export

After the shipment leaves India:

  • Responsibility transfers fully to the customer and their local authorities.
  • AV ENTERPRISES cannot recall, redirect, refund, or return parcels delayed or held by customs.

5. Shipment Tracking

  • Tracking details will be shared via Email / SMS / WhatsApp once the order is shipped.
  • Tracking information may take 24–48 hours to update on the courier website.

6. Failed Delivery

If delivery fails due to incorrect address or customer unavailability:

  • Courier may attempt re-delivery 1–2 times.
  • If the package returns to us, the customer must pay re-shipping charges.

7. Damaged or Tampered Packages

  • Please record an unboxing video as proof.
  • Damage claims must be reported within 24 hours of delivery.

8. Contact Information

AV ENTERPRISES
Address:
GROUND FLOOR, OFFICE NO. 1, SAMBHAVI APARTMENT,
DESHPANDE ESTATE, BARAMATI,
BARAMATI RURAL, BARAMATI,
PUNE – 413102, Maharashtra, India

Email: aventerprises9696@gmail.com
Phone: +91 8421343317

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